DCMS report on BBC charter review flags up complaints system

The UK government’s Department for Culture, Media and Sport published a report on the BBC charter review on February 11th. Among the findings and recommendations included in the summary of the report is the following:pic BBC

“A new complaints procedure would see all complaints handled initially by the BBC itself, with both industry and editorial issues subsequently escalated to Ofcom.”

The report itself expands on that subject in paragraph 34 of the section titled ‘Conclusions and recommendations”.

“One of the issues that most exercises the public is the BBC’s response to complaints—and, in relation to this, it has been a source of some confusion that certain appeals from the BBC have been referred on to the BBC Trust in its regulatory capacity. In the proposed new regime, all complaints should still be handled initially by the BBC. If unresolved, they should be escalated to Ofcom both for issues relating to competition and the wider industry, such as quotas and fair trading, and for content and breaches of editorial guidelines (such as impartiality, accuracy and taste).”

The full report can be found here.

Related Articles:

Is OFCOM up to the job of arbitration of complaints about BBC content?

Baroness Deech on the BBC complaints system and OFCOM

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