As documented here in July, the BBC News website published a report titled “Israel suspends fuel deliveries to Gaza over arson attacks” on the 17th of that month in which readers were initially given an accurate portrayal of the story.
“Israel has tightened restrictions on its only cargo crossing with the Gaza Strip, after Palestinians carried out fresh attacks with incendiary balloons.
No fuel will enter through Kerem Shalom until Sunday, but food and medicine deliveries will still be permitted.” [emphasis added]
However in contrast, the caption to a photograph featured later on in the report and a quote from a political NGO informed BBC audiences of “the closure of Kerem Shalom” and the “shutting down of Gaza’s main lifeline”.
BBC Watch submitted a complaint concerning those inaccurate representations of the situation, pointing out that – as the BBC obviously was aware – the Kerem Shalom crossing had not been closed or shut down.
On July 26th we received a response from BBC Complaints informing us that it would take more time to reply. On August 14th we received another response stating that BBC Complaints had not been able to reply within the accepted time-frame and referring us to OFCOM. On September 18th we received an additional response.
“Thank you for getting in touch about our article reporting that Israel has tightened restrictions on its only cargo crossing with the Gaza Strip, after Palestinians carried out fresh attacks with incendiary balloons (https://www.bbc.com/news/world-middle-east-44858637) and please accept our apologies for the long and regrettable delay in our response.
To hopefully address your complaint now, after considering your points in more detail we have amended the caption of the third photo to now explain that:
An Israeli NGO said the measures could have disastrous implications for Gazans
However we do not consider that the paragraph which refers to a statement from Israeli non-governmental organisation Gisha needs changed for the reasons you’ve outlined.
In particular they do not say that the crossing has been “shut down” but refer to the “shutting down of Gaza’s main lifeline…” which implies ongoing activity in a story about the tightening of restrictions.”
Apparently BBC Complaints would have us believe that audiences would not understand the phrase “shutting down” as meaning closing or ceasing operations.